Complaining about a complain with the phone company

  • (Calling to the phone company to ask about a complain i did 3 weeks ago about a mistake in my bill)
  • -Operator: Good afternoon, how can I help you?
  • -Me: Yes hi, i need to know about a complain i did 3 weeks ago about my bill.
  • -Operator: What was the complain about?
  • -Me: I have a problem with my bill and some other operator was checking on it and he told me he was gonna call me 3 weeks ago and i still have no news about him.
  • -Operator: OK. Well that doesn't really matter, i'll take your complain this time.
  • -Me: I would like to know when i can find that other operator who told me---
  • -Operator: You know? I can do it for him. Just tell me the story.
  • -Me: Look...(i take a deep breath) I just wanna know why they still don't give me an answer to my complain. I've called a lot of times to this same number to-----
  • -Operator: I'm checking your record and you just called 3 times, so many times is not true.
  • -Me: So you tell me that I have to call to your international and professional company more than 1 time so somebody can solve my problem, otherwise, IS NOT TOO MANY TIMES?
  • (After that the operator didn't say a word. Embarrased she changed subject and gave me indications with a soft tone of voice)